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Customer Service
- Returns Policy
- Privacy Policy
- Credit Card Security
- Stock / Availability
- Shipping
- International Shipping
- Goods and Services Tax (GST)
- Currency
Returns Policy
Cradle Baby prides itself on its quality products which are hand selected from companies around the world. Our products are designed to be out grown, not out worn. If your order is not quite what you expected, simply notify us at kate@cradlebaby.co.nz within 7 days of receipt of goods and we will exchange, refund or repair your purchase.
All you have to do is:
- Return it to us, at your expense within 14 days of emailing us.
- Ensure that the item is in its original condition, unused with original tag and packaging in place to: Cradle, 290 Highgate, Roslyn, Dunedin, New Zealand
Sale Items
Please choose carefully when purchasing sale items. The return of these items will only be aligible if you are wanting to exchange it for the same item in a different size. Sale items are usually reduced because they are end of season stock.
Privacy Policy
Your privacy is very important to us.
Our checkout procedure requires you to provide us with personal contact information, we may use this for the purpose of making contact with you about your order, to inform you of changes to our website and to keep you informed about new products. Your personal information will not be disclosed to any third party.
Credit Card Security
We take the protection of your credit card details very seriously. Your credit card information will be protected during transmission through SSL which encrypts the information you input. Cradle Baby cannot see or access your card details.
Cradle provides a facility to send information to friends (send to friend). This facility may not be used to send spam or that would otherwise violate our term and conditions or privacy policy. These email addresses will not be permanently stored, rented or sold.
Stock / Availability
If an item is temporarily out of stock you will be notified as soon as possible of the expected delivery date.
Shipping
We use courier post to deliver orders. We will endeavour to process your order on the next business day. However, please allow between 3-5 working days to receive your order. If for any reason we cannot get your order to you within this time, you will be notified as soon as possible.
Cradle will not be liable for delays beyond our control, especially at busy times of the year.
International Shipping
We deliver to most international locations using NZ Post and DHL. If you have any queries about shipping, please contact us.
Goods and Services Tax (GST)
A standard charge of 12.5% GST is included in all retail prices displayed.
Currency
All prices are shown in NZ dollars.
Please don't hesitate to contact us if you have any queries.